SUPPORT CENTER

How can we help you?

Find quick answers, browse help topics, or reach our team directly. We are here to keep your learning journey smooth.

BROWSE TOPICS

Find help by topic

Pick a category to jump straight to the answers most students need.

Enrollment & Courses

How to enroll, class schedules, and what each course includes.

Payments & Billing

Fees, payment methods, invoices, and our refund policy.

Class Access & Tech

Joining live classes, recordings, and login or device help.

Certificates

Completion requirements and how your certificate is issued.

FAQ

Frequently asked questions

How do I enroll in a course?

Pick a course from our Courses page and click Enroll Now. Our team will confirm your seat and share the class schedule and payment details.

What are the class timings, and are sessions recorded?

Most batches run as live, instructor-led evening sessions. Every class is recorded and shared, so you can revisit any lesson whenever you need.

Which payment methods do you accept?

We accept bKash, Nagad, bank transfer, and card payments. You can pay in full, or ask us about installment options on selected courses.

Do you offer refunds?

If you change your mind before classes begin, contact us and we will process a refund. Once a batch has started, refunds are reviewed case by case.

Will I receive a certificate?

Yes. After you complete the course and the required projects, you receive an UpSkillo IT completion certificate you can share with employers.

I cannot log in or join my class. What should I do?

Message us on WhatsApp or call 01627292227 and our support team will help you get back into your class as quickly as possible.

GET IN TOUCH

Still need a hand?

Our support team is here to help. Reach out and we will get back to you as fast as we can.

Call Us

01627292227

Chat on WhatsApp

Message us for quick answers any day of the week.

Visit Our Campus

House 34, Road 60, DIT Project, Badda, Dhaka 1212

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